询盘回复里暗藏的“黑幕”,外贸业务员你知道多少？？？

MIYA · 发表于 2016-3-28 16:54

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在作为菜鸟新手的时候，我们有时候会分不清楚客户回复给我们的询盘是什么意思，苦于猜心，不知所措的状态下很容易错过良机。但其实这并不难。接下来我会集合收到的回复模板案例给大家做分析，为大家解开客户的猜心术。

如何辨别客户的询盘回复是否有希望呢？目前让我们分类看看。

1 ,如果回复邮箱的不是决策者，一般会这么回复

　　Dear ，thank you I received you mail and I sent it to my b***s. Hedidn't tell me nothing just now.
　　I will conctact you soon
　　Best regards ****

2 ,而如果按照以下模板，这样的回复，以后可以多加跟进，发新产品消息，一些新的报价什么的！时间久了，应该会有收获的。
　　Hello ,
　　I receive more than 10 offers every day and itwill take me some times to
　　look into each and every offers. I will contactyou in the future if you are in our selection of companies.
　　Many thanks for your co-operation.
　　Yours faithfully,
　　

3，还有客户收到跟进邮件的话，也许对我们现在产品不是怎么需要的，但会让问一些其他产品。或者相关详细咨询，比如：
　　Dear *****,
　　please excuse the delay in my reply.
　　I have been so busy searching through all themails,
　　concerning the Bathroom project.
　　May i ask you, where you purchase your Acrylicfor the
　　bathtups ? We have a customer who is interestedin this subject.
　　In the coming days, i will reply concerning somesamples.
　　Best regards,
　　****
　　

4 ,当然还有想借机刺探“军情”的，比如：
　　Hello Dustin:
　　Sorry for the late reply.
　　I will get back with you later.
　　I am very busy at the moment.
　　If you have US customer as reference, that wouldhelp
　　a lot.
　　I am not here to steal information.
　　We use reference in US to generate trust, justlike
　　you have "connections" (friends) amongChinese.
　　Thanks,
　　***

5，还有有的客户可能在香港，或者大陆地方有自己代理，机构什么的，也来访问的，比如：
　　Dear Dustin:
　　I wish to have complete information about two ofyour bathtubs models AS-9005 and AS-9004,
　　specially I need plans with dimensions and crosssection, technical details like thickness
　　of acrylic, if it has automatic waste pipe toopen and close plug, if it is possible to include massage jets and the pricing….
　　Now we have a person who lives in Hong Kongcalled William Chu at Flylight Industrial Limited
　　who is appointed to help us and to work and talkwith you. His e-mail is********
　　I told him about our business contact and Ithink he will visit soon.
　　Best Regards、******

关于询盘第一时间要回的，回得越早，客户看的时间越早，回你的可能性就越大。因为不仅一个人会回复他的询盘，他通常会看前面几封，后面的差不多的他就不看的了，回得越迟，想得到的回复希望也越渺茫了。
　　

关于跟踪这个也是非常重要的，对有意向的客户连续keep着跟踪五次以上，回复就会有了。要有耐心也要有恒心。可能有客观原因存在没及时回复，可是客户是不听这些的.而且还有大把的人理他,中国商家那么多。

而在这里，先提供一个自己挺欣赏的软件，外贸LoftHD,是个新产品，个人感觉还挺好，里面的采购商目录一应俱全，想了解的可以看看，最后，大家一定要多发开发信，多试试，才有机会收到询盘。